TerpSys

Desktop Support

Computer problem? Not to worry. With TerpSys End User Support, you're never alone. We're there for you day and night — on the phone, online, or on-site.

What we do

  • Help Desk / Support Center
    • Centralized Phone and Email Contact
    • 24x7 On-Call Support
    • Remote Phone Support and Incident Assistance
    • Customized communication plans and services
    • Self-Help Services (coming soon)
     
  • Deskside Support Services
    • Troubleshooting and repair of hardware, operating systems and software applications
    • Network connectivity and file and print issues
    • Customer Service focused quality metrics and ticket tracking services
    • Recommendations on future hardware and software needs / requests
    • Experienced staff who take the role of customer advocate (user advocate)  

The TerpSys Support Center Process in a Nutshell

Ever wondered what happens when you send a request to the TerpSys Support Center via phone or e-mail? Wonder no longer. At TerpSys, we have a time-proven Ticketing System for logging in Support Center requests, evaluating them, assigning them a priority, and — most importantly — getting you the answers you need, when you need them.

Let us know how we may help you.   Contact Us

Recent Successes

Job Openings

We currently do not have any open positions. Please check back soon.

TerpSys is an Equal Opportunity / Affirmative Action Employer.
Terrapin Systems®, TerpSys®, and the TerpSys logo and are registered service marks of Terrapin Systems LLC.
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